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In Nov. 2015 I purchased a Chi hair straightener for my daughter as a Christmas present. A week later it was Black Friday. I found another Chi hair straightener for half the price. I lost the receipt so I had returned things before and knew I would have to take store credit. I was fine with this. Went to Walmart in West Union Oh and was told by the clerk they couldn't take it back because I didn't have the receipt. I informed them that I was aware of the retain policy and should receive my money on a gift card. The clerk called for a lead. Mean while the clerk opened the box the straightener was in. I asks her what was she doing? She said making sure everything was still in the box. I said it had the factory seal on it until she opened it. The lead showed up and she looked at the box and said they couldn't take it back because it was opened. I said loudly your clerk just opened the box. The clerk just looked at me with a shocked look on her face. The lead asked why didn't I want it. I told her I found it cheaper somewhere else. The lead pushed the opened box with the straightener back to me and said because it is so expensive and I didn't have the receipt then they didn't have to take it back. I said I charged it on my credit card and I will call them to see if they can help me. The representative at my credit card company told me to file a dispute of the purchase and Walmart will have to produce the itemized receipt and then they will have to take it back. At this point the manager had came up to the service desk. I told her what the credit card company told me to do and she walked over to a computer and amazingly found a copy of my receipt. Got my refund. I now use the Walmart app to scan my receipts in so if I lose the paper receipt then I can pull up the app and they have all the info they need.