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I shop frequently at this store and recently purchased a considerable amount for a wedding. There were several Items that I have that were never used (my daughter chose something else) and still have the tags on them. I looked up the return policy so I would know what to expect, however after reading all the reviews, I have decided to keep them and hopefully repurpose or "donate" to someone. I have had several uncomfortable encounters in this store with employees being rude or unhelpful. I realize now this is a common occurrence with this store and not just my personal experience. I also feel that Michael's employees are much friendlier. I will no longer shop at this store. Hobby Lobby, are you listening????