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Any feedback from Ross would be greatly appreciated. I'm not a habitual Ross shopper. I have bought pet clothes, but that's it. Last Saturday, my mother asked me to take her to Ross. I wasn't looking, but I stumbled across a beautiful roomy hot pink purse that was both vegan, led-free, and only $19.99! Even though I was a wee bit reluctant, my mother convinced me to buy the purse. She even offered to buy it for me. So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. The one thing I forgot to pull from the purse was its original tag with the designer's name. On Monday, I wore my purse proudly. That afternoon, my cell phone fell out of the zippered pocket. I noticed that the non-functional zipper ~ only there for its visual effect had come undone from the base. I tried pulling it to get the teeth fastened at the base, but it didn't come down. So... here I was, with a purse that one side of the pocket exposed with a faulty zipper. Today, I thought, if nothing else...they could at least grant me a store credit. I printed my bank statement proving that I had purchased the purse on Saturday. It even gave a terminal information. The purse with tax, it was $21.74. I walked over the Ross by my work. As soon as I explained the situation, showed my statement, the Ross bag in which the bag was purchased...the manager told me that she wouldn't give me a store credit. She suggested to call the store I had purchased my purse from, as they can look up transactions of the day. I called the Ross I had bought the purse from. They too refused to help me! My God...what happened to customer service? Since I'm not in the habit of returning things, and didn't have the foresight to keep my receipt, should I get punished?