Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

We requested a refund a month ago because my husband had an accident and hurt his foot. It was a medical emergency. He had to have surgery and there were complications, so we cancelled our flight immediately. We have written, faxed, called, and emailed the Refund Department with the proper information to request a refund, since my husband won't be able to travel for some time. A few emails have been sent to us from the Customer Relations Department and they finally forwarded our information again to the Refund Department. They keep telling us to check the website for the refund status, but nothing has been updated. Our issue was assigned a document number and it just sits there. We would like to know the status as soon as possible.<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> efund department. The Customer Relations Department did email us a few times and did finally tell us that they were forwarding our information to the Refund Department. We have not heard anything and we are getting the runaround!