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I had my most disappointing retail experience ever today. I am a real estate agent and property investor. I have spent A LOT of money at Hobby Lobby just in the last year. I only had to return one item in the past so I was not familiar with their policies. Today I went in to try to exchange a lawn ornament. I paid over $40 for a bronze heron. I had it one week. I purchased it the week before and had it in my guest bedroom for a week. The day I put it in my landscape I went to cut the tag off and noticed it was attached by a twist tie. I also noticed it had some rust around the heron's legs. I didn't think that much about it, and put it in my landscape anyway. About 4 hours later as my husband was fertilizing the backyard he backed into it. The heron was so top heavy it tipped over and the leg snapped in my mulch landscape! I went to see if Hobby Lobby would exchange it or give me store credit or anything because I only had it outside for 4 HOURS before it broke. Instead I was instantly greeted with sarcasm and suspicion. The employee treated me like a criminal for walking in carrying it. I would not have been so upset if she said it couldn't be returned and was polite about it. She was rude and accusatory. I had just left my yoga class and was sweaty and my hair was probably falling out of my ponytail, but she treated me like trash! I never got a chance to even say anything. I was so stunned I walked out. I will never shop at your store again. Michael's and Kirkland's are much closer to my house anyway. If management reads this, you have serious training issues! I would start training my employees if you would like to keep your customers.