Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I had recently purchased a magnifying glass at HL and realized when I got home that it wouldn't work for my needs. I had taken it out of the packaging when I was trying it out but was careful not to damage the packaging or the item. When I realized it was useless for me, I put it back exactly how I found it and taped the plastic back on top. When I went to look at the receipt to see if it would be worth it to return it, it only gave me the department the glass was from. This was useless as well as I had bought something else from the same department and I couldn't differentiate the two on the receipt. There's a perfectly good barcode on the back of all of their items. Why are they not in a system?<br /> When I went to make the actual return, after waiting in line for about 15 minutes behind one customer as the cashier was struggling with another return, I was told that I could only return things that are unopened. If someone could please explain to me how I'm supposed to know if a product is useful to me without opening it, I would really appreciate it. They eventually did give me my return but warned me that next time they would not take an item back if it had been opened because, and I quote, &quot;who is going to buy an item like this? I sure wouldn't.&quot;<br /> I enjoy HL's selection of items, they have many things that Michaels doesn't, however their customer service renders it moot. 2/10, will most likely not go back.