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I buy a headset, only one of its kind in the store for pc. i get home at 1230 am fresh from work excited to catch up with friends only the box is not sealed with tape anymore. I open the box and the headset is mangled cord is cut and the USB adapter is missing. Make another trip now to the store the next day with a receipt in hand. I just want to exchange this this is broken and does not work. OK go get one. come back no we cannot return this, the serial numbers do not match up. <br /> <br /> Official statement from Logitech <br /> The serial number on the box is for the packaging while the serial number on your headset is the one that we use for registering your device or for warranty claims. I suggest that you contact our Telephone Support team to help you register your device under your account. <br /> <br /> I am then treated like a crook. Wont take it back doesn't match up. OK this is garbage. I did not drop 80 bucks for trash. Manager call, 20 minutes to respond. Guy is nice takes care of the issue. I was pretty upset, but i never swore and i never yelled. We all work hard for our money, and i was just looking to be made whole. So the real issue is, when is it ever OK for anyone to treat people in such a way? Again noting back to the fact that the employees were not educated on the matter and taking shots in the dark. I opened the exchange in the store right in front of them to make sure everything was fine in the box. I will never go back. And i seriously urge you people to do the same, if we continue to grow a company that treats people in such a fashion they will never learn and things will only get worse.