Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I recently bought a swim suit online, it didn't fit, I sent it back (forgot to put the return form in the package which is a MUST per their return agreement, and STILL got my money credited back to my card, no questions or phone call needed. I'm an Angel VIP card holder and have shopped Victoria's Secret via store and online for about 10 years. Have NEVER had a problem returning anything purchased online in the store or store-to-store returns. Have NEVER had a problem with staff being rude or unhelpful. And have never actually had to deal with customer service BC of the lack of difficulty with shipping/returns. <br /> <br /> Maybe it's BC I live in the South, and people are inherently nicer, maybe it's BC I've never tried to return a thong that my 15 year old daughter bought after I found it in the laundry. But I have never experienced any type of issue the majority of these posts have mentioned. <br /> <br /> Victoria's Secret is a fantastic company and I will always give them my business.