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I made a purchased on BEST BUY last year on february 2015 my husband purchased a camera chip usb adapter so I can download my pictures to my laptop, when he brought it home It clearly wouldn't match my laptop so I went to the store to make the exchange for something else, the girl on the cash register told me I need to open the product and try it in order to return it. This year I bought a residential getaway router and it only work with the computer that was connected to the modem and the rest of my house didn't have internet, I got an appoint with my cable technician to check the line and he offer me a better modem, so I went to BEST BUY to return the new modem I purchased form them $199.99, and was told by the manager; he won't accepted because already has past their 15 day return policy and the item was open other wise he would have made the return. I call the customer center and they told me the manager can do an exception for me if I go to the store, then I this agent on the phone told me if I become an elite member I can get up to 30 to 45 days return policy upgrade, this doesn't make any sense, are they trying to push people to become an elite member? This is Crazy the year before I was told to open the item this year Im denied my return because it was open?? My house hold will never buy again from them.