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I went to the nearest store to get a gift card for my sister. I bought it and payed 200 dollars for it. Only realizing that it's the wrong card ( my sister wanted a Toys r us card) I went back to Duane Reade and they told me NO REFUNDS ON GIFT CARDS CALL OD NAVY. With whatever hope I had left I called old navy customer service and the lady told me " it does not matter what store you got the gift card from, you will get a refund for it." So I thought to myself " yay I can fix this and get my sister that gift card". So I called my friend and WE LITERALLY TRAVELED AROUND THE ENTIRE CITY AND ALL THE STORES SAID NO. I have traveled to 3 stores around the city and have spent at least twenty dollars of transportation and eight hours of of going up to the stores and recalling customer service. Now I am stuck with a 200 dollar gift card that I am never going to use and have wasted so much time and effort because of a mistake the Old Navy customer service agent made. Moral of the story do not trust or use their customer service, I am very disappointed because of it and will never in a life time ever recommend it to ANYONE. Please to not trend this lightly.