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This is not true. I purchased a TaGgies Soft n Snug bouncer from Toys R Us store in Woking for £59.99. I assembled and tried it on my 4 week old baby but it is not suitable for her therefore I went back to return it. The store manager said I could not return because the box was open. I tried to reason with her but she refused to take it back and said that I should have asked for a demo instead of opening the item. I dont think the demo would have allowed me to find out if it did the job on my child.I could have easily bought the same item from another store and would have been able to return it . I wrote to the customer service team and they said that each store policy is different however the website states that I can return an item over £50 with a return authorisation code. So the above claim and statement about Toys R Us is misleading and they are making false claims.