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I bought a pair of shoes for my son. When I got home, he tried them on and it was too big. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. The cashier was asking for my ID. When I ask why. She said that because I'm returning it in less than 24 hours and the system requires it. <br /> <br /> Does anyone know if this is true or had similar experience? I read Ross return policy but didn't find any thing about returning within 24 hours require ID. I didn't even want a refund. I just wanted to exchange for a smaller size.