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They told me they can't give me store credit for an item I bought in December that was still in its packaging, untouched. Even though the barcode came up in their system, they said that its &quot;the policy&quot;, and there's nothing they can do for me. <br /> I think this policy is not only messed up, but also unamerican. So u can shove it, Barnes and Noble...you just lost a customer! Its no wonder you are losing revenue each year.