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I ordered a few items on line and the 2 pair of jeans and the skirt did not fit. So I went to the nearest Old Navy with my receipt and requested to exchange the items for the exact same thing just a smaller size. The cashier was very rude and advised that she could not do that since I bought it online. The only option was a refund back to the card I purchased it with. Well the card I purchased it with was a gift card and I no longer had it because I used what was on it.<br /> <br /> When I requested a supervisor she advised that the supervisor can't do anything and she proceeded to do the refund back to the gift card I no longer had. So after asking for a supervisor for the 5th time she finally called for one. The supervisor came and she too said no it can't be done, but she was willing to try to help so she called for another supervisor. The guy supervisor came and explained that anything bought online cannot be exchanged in the store because they are basically not compatible with online purchases. I told him that I no longer had the gift card and his response was for me to call the merchant of the gift card.<br /> <br /> So after maybe 20 minutes of going back and forth with the 3 of them I just said ok fine I'll just keep what I have. The cashier says that I could not take the merchandise because it did not belong to me.? Even though I came in with the items and had my receipt she said that to me in a crowed store as if I was stealing. I gave her a look and continued to place my items back in the bag. She says to the supervisor that she cannot back out of the transaction and if she hits one more button the refund was going to go back to the card (that I no longer had). I advised that was not my problem, she took it upon herself to ignore what I was asking and proceed with the refund.<br /> <br /> Even if this is the policy which is not a good one at all, what if I came in without the receipt just the items? I would have gotten a store credit, but since I came in with a receipt of purchase I was treated with no respect by the cashier and also looked at as being a thief! I will never shop at Old Navy again in my life! I never really did, but since I had a gift card I figured why not use it. The items I purchased seem to have been quality clothes I just needed my size.