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Barnes and Noble is HORRIBLE, I bought a book for my son needed for a college course. It arrived today but he did not need the book after all. I called customer service to see if I could pre-pay them and get a label to return emailed or get the cost of the postage deducted from my refund. The woman who answered the phone at customer service was impossible. I told her the boy is a freshman on a campus with no car, therefore can not get to a post office nor get to a Barnes and Noble as the closest one is about 30 minutes from campus. First she said if I bought the book on campus I'd have to speak to them. I said, no I bought it directly from B&N and gave my order number. She kept chasing around the same tree, bring it to UPS and ship it. I told her no car. She said return to store, I said no car. This went around about 3-4 times before I finally hung up. He has not even opened the shipping box yet, the book is new with receipt, it is a $70 book, and we have 14 days to return it, but like I told her 4-5 times.... no car to do that with. Idiot.