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My son bought online a trio stealth tablet for me for Christmas present at walmart.com 11/29/15-I wanted to return item, went to Wal-Mart store with packing slip ,they said I had to contact walmart.com , called walmart.com customer service was told Wal-Mart does not refund products that come from one of their &quot;Marketplace partners&quot; and can't be returned to Walmart.com or a Wal-Mart store. Isn't Wal-Mart guarantee , 100% satisfaction or your money back??? What do you say management??? Here are the email response from customer service-- <br /> <br /> Hi--- <br /> <br /> I certainly apologize for the inconvenience caused by this issue ---- and I can completely understand. If that would happen to me, I'd be really upset too. I can imagine how frustrating that must be. We don't like to see our customers upset and inconvenienced. We always strive to create a positive customer experience and I'll do my best to do this. In this case, since I really understand that you purchased this tablet with us and you are requesting a refund for it, I have escalated this matter to a higher team so they can take care of this and provide you the best resolution possible. Please allow 7 days to receive a response with a resolution.<br /> <br /> Have a great day and please let me apologize again for this inconvenience <br /> <br /> Sincerely,Damy G.Walmart.com Customer Care<br /> <br /> <br /> <br /> no response in 7 days so I sent this<br /> <br /> it has now been 8 days since your email requesting I give you 7 days to response to my request for a full refund for tablet that was purchased from walmart.com. I've had no response, so please resolve with refund I requested.<br /> <br /> their response<br /> <br /> <br /> <br /> Hi <br /> <br /> Thank you for contacting Wal-Mart Customer Care. I deeply apologize for any and all inconveniences you may have encountered with this order. However, because this item was fulfilled by our Marketplace vendor, Altatac, any refund, replacements, or cancellations must be processed by them. Our records indicate that this order was delivered------- not picked up at your son's local Wal-Mart. You are more than welcome to reach our Marketplace vendor at (323) 402-6554 or email them directly at [email protected].<br /> <br /> Please feel free to review our online Marketplace vendor policy by clicking on the link below.<br /> <br /> About Wal-Mart Marketplace <br /> <br /> Again, I apologize for the troubles this issue has caused. If you have additional questions, please reply to this email and we'll be happy to assist<br /> <br /> Sincerely,Rosa G. <br /> <br /> Walmart.com Customer Care<br /> <br /> <br /> <br /> my response NO THIS IS NOT OK ROSA- -that you deeply apologize for any and all inconveniences you may have encountered with this order. SO WHAT if it was sent by a &quot; Marketplace vendor, Altatac&quot; it's on your site By the way your company altace does not return calls or response to mails so you telling me to contact them isn't appropriate , what their return policy says is I have to pay shipping to return, and a restocking fee of 10%--IS THIS HOW YOU TREAT CUSTOMERS why don't you calling them and see if you get through , you are more than welcome to YOUR Marketplace vendor at (323) 402-6554 or email them directly at [email protected]. see what response you get. I would like a full name and address of the person - the MANAGER FOR THE DIVISION who handled my escalated inquiry, I like to know who is responsible for these decision just not a first name. I'm tired of the emails, OBVIOUSLY WALMART MANAGEMENT DOES NOT HONOR THE COMPANY STATEMENT-100% SATISFACTION OR YOUR MONEY BACK--- so my solution is I will daily send to all media outlets I can find this message and place BUYER BEWARE on everyone of your product reviews how you mishandle and mistreat customer who assume you are guaranteeing products that comes from a third party and how WALMART MANAGEMENT DOES NOT HONOR THE COMPANY STATEMENT-100% SATISFACTION OR YOUR MONEY BACK---