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I had a terrible experience at the Ward location on Oahu. I bus and live on the other side which is an hour ride or more. I called before asking if they had the 2 colognes. A lady in the cologne department said yes. I wanted to return the 2 cologne gift sets I got from Christmas. I did not have a receipt. The lady told me I could come down and get store credit. I was at the store, went to the check out and was told they did not have the 2 cologne sets. I was told yes before I came. They didn't even look. Couldn't they scan in the sets? I called another location and was told they had it. But that location isn't nearby. I was already fed up and left. I wasted my time.