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I bought an item at Babies r Us with a Visa credit card. When I returned it, I was asked for my driver's license and told no refund was possible without a federal ID call I wanted was to have the amount credited to my credit card. The clerk could not explain why it was necessary or what was done with my information. After calling various phone numbers with phone trees that DI not give you an option to speak to a live person unless you can give information on your credit cards on order numbers, etc, I went in line. What I have read from other peoples complaints about the same issue and then seeing your 'policy' on line. In thoroughly discussed with the whole process and will not shop at either BAbies or Toys R Us again. <br /> I do not appreciate your storing info from my driver's license at some 'secure' third party business. You are doing this because of an issue with 1 % of your customers. So you are putting the other 99% of us at risk. Your response is if you don't like it, keep the purchase you don't want because your rerun policy is so easy. Same on you. Same on you for making human contact so difficult. I understand now why - you don't want to hear the complaints. OK - I just won't patronize your businesses.