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I have spoken to countless representatives about a refund for my husband's ticket. I have emailed scanned copies of his death certificate and on January 4,2016 I sent an original death certificate to your refund department in Phoenix via overnight mail. It had to be signed by your staff. I will find the signed document at the post office tomorrow. The Priority mail and as always there is never any written history about my many conversations and letters. My husband's name was Scott Ducott ticket and the cost of the ticket was $713.20.