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For people shopping at old navy online, if you need to do an exchange for the size, you call their customer service first and set up the exchange. They will order the size you need, same price as what you paid, and basically they charge you for that item but if you return the item to a store by thw next day ,in my experience, the charge never shows up on the card because the refund from the return cancels it out. That being said. If you don't have your receipt from an online purchase, even if you're within the 45 day return window, you'll get that stupid merchandiser check. I had the order pulled up on my phone with all the details and they still wouldn't put it on a gift card. I even had the CC used for the purxhase. This to me is very stupid because I originally wanted an exchange but the size I needed was not avail and so I was going to buy a similar item in the size needed. I love Old Navy but the merchandiser check is the dumbest thing I've ever heard of at any store.