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I went to Old Navy to return a tshirt and exchange another shirt that my wife had gotten me for Christmas. I did not have a receipt. The girl behind the counter told me that they will send a check that I will receive in about ten days. I told the girl that that was a strange way of doing things. She told me that they recommend that people ask for a gift receipt. I don't think that anyone recommends to the customers that they get a gift receipt. They should just provide them to the customers and avoid putting them through this nonsense. I read my receipt when I went home and it says that they are sending me a credit certificate not a check. I work approximately 60 hours per week. My free time is valuable to me, if Old Navy sends me a credit certificate, I will shop there one more time to spend it. I will then tell everyone that I know not to shop there. This is a horrible waste of time. I have never had a problem with Old Navy before. This sounds like a policy developed by someone in corporate who doesn't interact with real people and didn't look at how their policy worked in the real world.