Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I bought a round trip ticket for my son in Sept 2015(HRL to FLL to HRL) for Dec. 18th, 2015. On Dec. 8th,2015 I changed the flight so he could fly on Dec 9th, 2015 and I cancelled the return portion (FLL to HRL). I was charged $200 for the change fee and I was promised travel certificate for $366.60 to be sent to my email within 3 to 7 business days. I called back on Dec. 21st, 2015 to say that I had not received anything...I was told there was a glitch and I should positively receive it by Dec 29th, 2015. I called today, Jan. 4th, 2016 and at first I was told it has not been processed and then I was told it was processed but they can not follow what happened to it ..next the lady rep said she will send it right away...did not receive it for 10 minutes so she then said the techs can not figure out why I can't receive the email...then the line was cut off (AFTER AN HOUR WAIT)...called back and another lady said, she will take care of it right away and then ...the same thing that she has sent it and she doesn't know why it is not showing in my email (BTW, I RECEIVE EVERYTHING ELSE FROM UNITED)....then minutes later after checking with supervisor, she said the process will take 3 to 7 business days....I TOLD HER I'VE BEEN WAITING SINCE DEC 9th AND THIS IS MY FOURTH CALL...asked for supervisor...Nick 8L...he said he can not do anything and they have emailed AND MAILED the certificate and too bad that I can not receive them...I then asked him, if they have emailed and mailed me the certificate four times and I have not received them, WHY ON EARTH IS HE E-MAILING AND MAILING THEM AGAIN.....SHOULD HE NOT BACKTRACK TO SEE WHAT IS THE PROBLEM? AM I TO BELIEVE THAT MY EMAIL CARRIER AND MY MAIL MAN ARE IN CAHOOTS NOT TO DELIVER UNITED AIRLINE EMAILS AND ENVELOPPES?????? I NEED AN ANSWER TO RESOLVE THIS SITUATION....I AM COPYING THIS EMAIL AND MAILING IT TO THE HEADQUARTERS...