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My wife bought a WII U for my son's Christmas present. We set it up on the holiday morning and it did not work. We called tech support and after trouble shooting the tech had me read him the serial number. He told me the warranty had not been activated when it was purchased and that according to his records the unit actually belonged to Best Buy. When she went to return it Walmart would not exchange it because the unit number didn't match the box. This is unacceptable.