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I entered a VS store to do an exchange of a bra I received as a christmas gift. I wanted the exact same bra, but in a different color. <br /> <br /> After waiting in a long return line, I explained that I just needed a different color in the same bra. I was told to go find the bra I needed and get back in line. I was able to locate the bra I needed quickly (by myself) and got back in line. After waiting again, I explained again that I wanted the exact same bra, but in a different color. I handed the bra I didn't need to the employee, and after looking at the tags, was asked if the gifter purchased the bra online. I told her I didn't know, but obviously the bra had different identification numbers on it that told her it was from an online purchase. She then explained that she had to use her computer to &quot;find the exact purchaser of this bra&quot;. After about 10 mins, she asked me for the gifter's zipcode, which I didn't know. The employee was frustrated at my answer. She then explained that she needed to return the bra to the online store. The online store would locate the original purchaser and refund that person the cost of the bra. I now had to repurchase the bra I wanted in the different color that day.<br /> <br /> In what way is this an exchange? VS has a horrible return policy. Online items should be able to be exchanged in store. This was also an exact item exchange, but different colors. Why is a transaction needed? VS items are expensive, and I expect exceptional customer service for a store of this caliber. I have never received that type of service from VS and will not continue to purchase items from this store.