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I received a pair of pj's for Christmas and I just needed a different size. The tags were still on the item, but I did not have the sales receipt. The sales girl helped me find the item & she was very helpful. I told her I didn't have the receipt, but she didn't tell me they would charge me extra because of it. Apparently they must have gone on sale. I waited in a line that was literally out to the door & when I finally got to the counter, the clerk told me that'll be $20 .. What? I want the SAME ITEM!! Merely a different size!! What is going on here.. Maybe I'm not up with the times, but I NEVER heard of such a thing. I've returned things throughout the years for an even exchange & that has NEVER happened to me.. I'm DISGUSTED!!