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To Sarah with the broken luggage. I suggest to take your complaint to another store or another manager. I had the exact same thing happen ~ I purchased a suitcase and the zipper broke first time out, only the trip was overseas and my son did not return for 6 weeks. (He duct taped it and traveled around Europe that way.) Anyway, I thought it would be a problem since so much time had passed since purchase, but the Brentwood TN manager was completely helpful and credited my account with no problem, apologizing for any inconvenience, even though the suitcase looked like it had been through a war by the time I brought it back in.