Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I purchased a pair of $35 earrings for my seven year-old grand-daughter's Christmas gift on 12/12/15. It was a 10kt gold Love-knot design. She opened the gift on Christmas and excitedly asked to try them on. The earring fell off the stud when she picked it up. I returned to the store where I purchased the earrings with the gift receipt and the original receipt in hand and was refused any refund or exchange because I had cut off the bar-code before wrapping the gift. There was no attempt to accommodate me in any way... the error was mine because I neglected to read the fifth paragraph on the back of the receipt that states all fine jewelry purchases must have the tag intact for any returns or exchanges. I am now aware of their store policy and their pure neglect in communicating this fact at the time of the gift's purchase. I am also fully resolved to NEVER AGAIN shop at Ross.