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Old navy must have an archaic system. The exchange policy is ridiculous. For the one saying old navy is the biggest store for shoplifters then old navy is doing something wrong. Even the cheap popup stores in the mall give store credit for returned items right in the spot. I live old navy's clothes but the headache is not worth it. I just received presents for my children. So there is no receipt. I need to return them before Xmas and that's not going to happen. Thanks old navy