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I shop Holly Lobby quite a bit and have always been happy with all that I have ever purchased. Most what I buy come from your silk flowers and ribbon departments. I manage flower arrangements for two cemeteries plus special occasions. This covers Mothers day Fathers Day Easter Memorial etc.. I spend a good sum in your store continually year after year. With what I do I also have people to please which means I may purchase several items for them to choose from. I rarely need to return anything. But this year was different. With the busy christmas season and on one of my vists, I purchased four rolls of ribbon to make seven bows for christmas wreaths. I opened one ribbon and made two bows to show my client. It was not what she wanted. So I gathered the other three rolls to return along with the receipt and noticed I had been charged for seven rolls of ribbon. I called the manager of the store and he informed me that because he had no cameras on the registers there was nothing he could do about the over charge that was made by the cashier. I understand mistakes happen but when you shop as often as I do plus drive 45minutes one way to get there, something could have been done if nothing but giving your customer a break on their next purchase. But, the manager tells you, sorry , theres no way I can tell how many you had in your bag. Which makes you feel like you have just been accused of stealing. . I don't I think would have gone to to trouble to explain my chain of events to the manager on the phone if I had thought I had a chance of getting rich over three rolls of ribbon. I left Michael Store to shop with Holly Lobby, I have no problem going back and continue my business with them. I know this is no big deal for Holly Lobby the company but there are a lot of people out there. Imagine how many may feel the same as I do. Want a better business. Be more open and listen to you customers. Train your managers to work with your customers instead of brushing them off.