Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

British Airways provides absolutely ZERO customer service.<br /> My daughter in-law was flying out of China on her honeymoon and BA wouldn't let her board the aircraft with her husband (my son) because the ticket was booked in her English name (recently married) and not her Chinese name. I can understand this to a point but my son had to board the aircraft and leave her behind in Shanghai, hundreds of miles from home, on her honeymoon!!!<br /> How insensitive can you be. BA cancelled the flight (both legs) and are refusing to refund the flight which we are contesting.<br /> My advice is DEFINITELY NOT to fly with this airline - We now fly Air Chine or Virgin which is much much much better - BA doesn't even understand the meaning of CUSTOMER SERVICE!!!!