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I tried to exchange a pair of pants that had the tags but no receipt. The pants were a gift. I was told the UPC was not in their system so I couldn't exchange them. My mother bought the pants in the spring/ summer for my husband. The pants were not on clearance at the time of purchase. I would understand that I would have to take the markdown price because I didn't have a receipt. The manager needs better communication skills. Sad to loose a customer over a pair of pants. I have told everyone I know about this experience. I worked in retail as a manager for 15 years and I know I would have taken better care of my customer instead of saying there was nothing she could do.