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I am very disappointed with my experience. We returned a shoe rack that cost $24.99. I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." I said, "ok." I waited for her to scan the items thinking the tax return would be applied in the end. After the transaction, I did the math. The subtotal of the items I purchased before the $24.99 return was $60.92. The subtotal on my receipt was $35.93. Therefore, the cashier deducted $24.99 from 60.92. (For emphasis: 60.92-35.93= 24.99). (No tax return so far) The tax here is 9.000 percent. My receipt showed a sales tax of $3.23. (35.93 • .09000= 3.23) She had only deducted $24.99 and charged tax like a regular transaction. Still, where is my $2.24 or $2.25 tax return?!?! (24.99• .09000= 2.2491) It is not so much the tax return I was fighting for, but for the principle. It is unfair to be treated this way and honestly, it does not help that many other customers will judge you for speaking to management in this particular area. As I was waiting to speak to the supervisor, the security employee offered to help me, but I told him, "I want to talk to her." He was nice, but I thought to myself, "since when does security does the supervisor's job?" I tried to explain the math to the cashier (who happened to be the supervisor that answered my question during the transaction), but she did not follow what I was explaining and continued cutting me off. She did not give me a chance to explain the math and that the numbers did not add up. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. She said, "[This] store does not do that." Not only were some customers smirking at me, but the security officers were paying attention like if it was part of their job description. The female security was also smirking which was really rude. Have you ever returned something at Ross before and not received the tax return?