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It's definitely a training issue. I attempted to return a brand new, never worn item, with the receipt and was told I couldn't return it because I took the tags off?? The sweater has size tags along the side and not the back, I didn't know that because I never wore the sweater. The manager, who I've known for some time, made it seem like I ripped the tag off purposely, when in fact, she didn't know where to look for the label. Long story short, they told me I had to bring the price tag with the receipt, despite the fact that their policy states I was well within their return polity. The last two digits of the sku were CLEARLY on the receipt, Lost a loyal customer, in avery small town where every employed persons business counts.