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I was told I could return a pack of batteries and 2 facial creams w/o my receipt by the cs rep and I told her that's not what the return policy states, she's like you can speak with a manager. The manager comes over and says I can return just the batteries not the cosmetic. I let her know that is not what your policy states,I then show her the policy on my phone she then tells the rep go ahead and do the return WTF