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My husband and I bought a couch from big lots in June of '15. It was a very easy process. The sales associates were easy to work with and fairly helpful. However, it is now September and it has steadily been falling apart. This was put first time buying a brand new couch, so you can imagine our disappointment. Our second hand couches held up better that this current couch. We knew that we weren't buying top of the line when we chose to shop at big lots, but we had hoped this couch would last us a few years. The material started separating along the seems within the first two months. Shortly after that, a board along the back snapped. I would not recommend buying from big lots.