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So, on 8/27 I ordered a laptop online for in store pick up. The ad showed &quot;Not in stock&quot; so was happy when I got an email the next day 8/28 saying it was ready and I had until 9/2 to pick it up. Perfect. Next day, went in picked it up, no problem. Got home figured I'd set it up tomorrow. I woke up on 9/3 with a migrain. In bed, in the quiet dark for 3 days. Day 4 got up, plugged it in and let it charge. Later, I tried to use it. Had to take off all the original packaging, plastic cover, little screen and hinge covers all like you would expect from a BRAND NEW computer. It was so SLOW...I can't find important icons aka &quot;charms&quot;...looked everywhere. Tried to open Windows 8.1 via the &quot;charm&quot;...#1-would you like a 30 day trial, #2-would you like a 365 day something or other, or #3 would you like to buy Windows 8.1? WHAT? Online it says it came loaded with Win 8.1 and I could upgrade for a fee to 10. No, would just like the 8.1 it came with. I tried and tried. Then I called HP customer service. Nice guy Hector, tried to tap into my laptop and did a bunch of things, ending with setting it all back to factory settings. He said &quot;It runs very slow and I can't tell why. It is missing vital icons and no 8.1 isn't downloaded. You need to return it to the store where you purchased it.&quot; Went to WALMART 9/11 to EXCHANGE it. Oh I'm sorry with electronics you have only 14 days to return. 8/28-9/11=15 days. I said,I didn't even touch this until maybe 5 days after I got it (remember migraine). Yeah, sorry nothing we can do. I need a supervisor, yeah it's the 15th day sorry. Take up the issue with HP they're really good with this. I said oh, good at being reasonable and extending real customer service? Called HP, yeah well our &quot;company policy&quot; says we get 3 attempts to fix the problem, if they don't resolve them then we will replace. I said NO WAY, I bought a New HP laptop, still in the factory wrapping, tape, inside box for power cord taped shut and in a baggie taped shut. I bought and received a new HP that was manufactured incorrectly. If I give it to you to &quot;fix&quot; then in reality I'm getting a refurbished one, which is no what I bought. Well, our &quot;company policy&quot; says..I said STOP policies are guidelines however, this guideline doesn't bode well with the situation. You guys can #1-Call Walmart and take them to take it back on your behalf. #2-Tell me where to send this and when I'll be receiving my new computer. No, can't do that. I want your supervisor, well that's the Customer Loyalty Supervisor, I said fine, name and number. Oh they &quot;don't have a direct line&quot; Please give me your information so they can call you back within 4 hours. That was 9/15 <br /> 1:15 p.m. PST. It is now 9/15 10:15 p.m. some 9 hours later...still waiting. WHAT DO I DO...BETTER BIZ BUREAU~CONSUMER RELATIONS AND MEDIA...I don't know but I will be doing something. Know that!