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I ordered a putty-color 4-drawer filing cabinet online. A black filing cabinet was delivered to my front porch instead. Instead of removing the item and delivering the correct one, their only "solution" is to cancel my order, send the delivery company back to pick up the item from my house, and eventually refund my money. Then I would have to reorder and hope for a better outcome. After this experience I doubt that I'll be taking that chance. I've sent emails and gotten 2 identical emails from different customer service representatives that were worded in such a way that it was apparent they only handle "returns," not really replacing bad deliveries. I'm very disappointed in the lack of accommodation.