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So i actually work for ross & i just have to say following the rules doesn't always work. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. But what happenes when your store manager doesn't follow that code? I refuse to get into trouble by not following procedures. Call corporate.