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I purchased an air filter/purifier on 8/10/15 for about $161. I contacted the 800Walmart to see if the store would be able to look it up through the computer without the receipt through the credit card that I used to purchase it. I was told that they would be able to do that. (Target, Bed Bath & Beyond are able to do it) I drove to the store that I had purchased it from and was told that they have a "new policy" that they would no longer be able to search it through the credit card. They would only be able to give me a store credit. I told them that I would return home to look for the receipt since I don't want store credit but a refund to my credit card. I then proceeded to call the 800 number again and they said they would try to contact the manager at the store (Crenshaw in Los Angeles) to see if they would be able to help me with the return of the item. She said she called the store 2x and no one at the Crenshaw store answered the phone. I would have to try contacting them myself to reach the manager or go physically to the store to speak to the manager. I wish I knew this beforehand. I will no longer purchase anything from Walmart and just buy things from Target instead which is much closer to where I live than the Walmart on Crensaw. Terrible customer service and resolution.