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I use the location in the Deptford Mall, NJ. I LOVE my eye doctor there. I was recently diagnosed with onset Types I diabetes, which caused extreme changes in my vision before diagnosis and after my blood sugar was regulated. I went for an eye exam in May 2015, given a stronger prescription (-4.50) for glasses & contacts and had the changes made. June 25, 2015, I was diagnosed with diabetes and 5 days later I was released from the ICU and my vision began to improve dramatically, so I scheduled an eye exam for that same week. My new prescription was -1.25! I had both contacts and glasses changed. The doctor's office was extremely accommodating and exchanged the contacts at no cost, and explained that LensCrafters would be able to do the same for my glasses. LensCrafters however gave me such a hard time and made me pay out of pocket, even though I had only changed the lenses not even a month earlier! With such a difference in the prescription, I had to get them changed. Now 2 months after my diagnosis, my blood sugar has been regulated and my vision is back to normal (-4.50). I had to have my prescription changed again in the contacts and glasses. The doctor's office again was very helpful and exchanged my contacts (even open boxes) at no cost due to the conditions. The General Manager of LensCrafters was extremely rude, and even said, "When have you ever paid?" And my mother and I clearly pointed out to him all of our purchases from over the YEARS we have been doing business there. He said all purchases only have a 30-day window to be exchanged, the only exception is for people with cataracts. Clearly my situation is not of normal circumstances. If this is true of LensCrafters policies as a corporation, please educate yourselves on the effects of diabetes on one's vision (as I can see from various articles you've posted) and MAKE APPROPRIATE ACCOMODATIONS. From my experience, the staff in Deptford, NJ does not care about their customers. I will no longer be doing business with LensCrafters.