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Baught a pair of shoes for my son at a store in El Paso, TX, at Basset Place for the new school year. But then he got accepted at a better school the week before school started where they are required to wear uniforms and either completely all black shoes or completely all white shoes with no other colors at all. And in all the last minute back to school shopping, with so many new items I misplaced my receipt and when I went to exchange the shoes they only wanted to give me half credit. They said the shoes were probably old and out of style but I hadn't baught them that long ago and went to the back n they were still selling the same exact style shoes for the price I originally baught them for. I would shop at Ross for my three children for back to school, birthdays, Christmas and especially tax time. But after this recent experience I will never shop at Ross again.I didn't want my money back, or any kind of store credit. I just wanted to trade the shoes for a pair that was either all black or all white but they refused and said I would have to pay the difference.