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After shopping at Toys "R" Us for almost 50 years, I will no longer set foot in their stores or buy anything from them online again over this return policy. If you have a receipt there should be no reason for them to ask you for identification this is not only over the top intrusive of to your privacy but also insulting. I have never returned anything to toys are us up until today with a receipt and today will be my last day until they change this policy