Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I bought a phone for my husband for his birthday but he wanted a more update one. So, he decided to exchange the phone that I bought for him, and pay the difference for the other phone. When he went to walmart he was told that seventeen days had passed since his phone was purchased and walmart's policy is 15 days to exchange or return phones. I understand that every company has policies but what I don't understand is why the associate didn't mention this 15-day policy to me. If my husband and I had known about this policy, we would have taken our unopened item back sooner to exchange it, but we both work constantly (and were unaware of this absurd policy). I was also told by an associate that the reason for this policy is do that walmart can money back for defective items. This totally confused me because my husband's phone was UNOPENED. ..Totally Unacceptable!