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You just lost a longtime customer due to the insanity of your return policy and manager; at your Westwood Blvd store (and Wilshire), I asked for a credit for an opened CVS product, which you have a guarantee of satisfaction on. She insisted, because it was a gift and I didn't have a receipt, I would have to provide a California driver's license or Passport to make the exchange. Are you kidding? You also want my thumbprint perhaps to exchange an under 5.00 product? I shop there all of the time; she didn't care. I urgently needed another similar product. when will this big brother State end? You're CVS, not a high security government department. I don't usually carry around my passport as a free US citizen; and I don't hold a California license. I'm still trying to make the exchange somewhere.