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I love Ross and I hate the customer services at Ross stores. I decorated my whole house from Ross and yes it requires a lot of returns exchanges etc...It is a normal process for over $5000 on purchases like I made. Some receipts lost and I had to return with my drivers license however they locked my driver license return stating I returned more than 10 times. My items were newly bought with tags or stickers and clearly never used. That's not ok and it made me buy stuff from Kohl's because with Kohl's card they can see my purchases on computer even without receipt I can return. Also managers are never help they are rude and wrong. Aleisha from Houston Bissonet store, made up a price for not priced item and when I said I'm buying way bigger one of the same item for the price that you are trying to charge me that is impossible she said that the big one is priced wrong I laughed and said you have 3 more of the same item on the shelf did all priced wrong? she said take it or leave it(for the small one without tag)...unreasonable, unethical and unprofessional. This is just one example.