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Well, I took a shirt to Old Navy to exchange. I wanted the same shirt but another size. No, I did not have a receipt due to the fact that my daughter bought the item for a gift for her father on father's day. Of course, we didn't want to go to her to ask for a receipt to exchange it. To me that is of poor taste. So why could I not get the exact same shirt in another size? It still had the tags on it. Why would I have to wait for a credit to be mailed to me that I may never get and risk not getting the same item because of later date may be gone? Instead of allowing me to go and get the same shirt and exchange. That to me makes no good sense and is not good customer service. I understand that the return policy is to protect them from dishonest people. But that would have put them out, NOT. Needless to say my husband was very upset.