Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

everyone I know always complains about poor customer service at Walmart, and I never knew what they were talking about till today. I had bought a tablet and a 2 year replacement plan. I was told by the cashier in electronics I had 15 days to return it for ANY reason. my son dropped it, had a small crack in corner, took it back but was told they would not replace it because I had "abused" it. This is where the poor customer service comes in...after talking to the zone manager Justin, I wanted to speak to the Store manager, got an assistant manager, then finally this guy shows up with his name tag turned around. I asked if I could see it to make sure he was the manager. His response was to point to the wall and say its right there, where his picture and name were. After telling him all the above he says he return it because I "abused" the tablet. I then asked what his last name was, his response was "it's on the receipt." "I don't give my last name out" . not exchanging the tablet, fine....poor customer service and sarcastic remarks from store manager Jim McKnight, unaaceptable.