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I flew from Raleigh, NC on May 27, 2015 to San Francisco. Upon arrival at SFO I found out my flight to San Diego had been cancelled. After waiting in the FIRST customer service line about 30-45 minutes the customer service rep had the audacity to put up the closed sign leaving many of us having to go to a 2nd Customer service desk and waited another 45 minutes to be waited on. There I was told nothing could be done to complimentary reimburse me..no free hotel stay, no food voucher nothing. On my own, I used a kiosk to self book for the next day flight out. Leaving me to "sleep" (Haha no sleep!!) on the floor for 7 hours with only a provided blanket I got upon me asking, not by being offered. All eating places in airport were closed. I got water from another standard patron just so I could have something to take my meds with. Next morning I spent $12 for a coffee and the cheapest breakfast sandwich I could buy. The flight to San Diego went without incidence. Flight 4011 was cancelled and took flight 2119. The stewardess announced over the intercom to refer to flight 2119 when requesting a refund. SO I AM REQUESTING A REFUND AS INSTRUCTED. I PURCHASED FLIGHT INSURANCE WHEN I BOOKED ONLINE VIA CHEAPOAIR WEBSITE. MUCH IMPROVEMENTS IN CUSTOMER SERVICE FUNDAMENTAL ACCOMIDATIONS AND EMPATHY CERTAINLY LACKING HERE!!!