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As customers, we need to understand that each store has a different return policy. Old Navy has a very decent return policy, which is clearly stated on the bottom of their receipts! Within 90 days, if you have your original receipt and merchandise has been unworn/unwashed, you can get your money back in the the original form of payment.(There are exceptions if the merchandise is defective) If you don't have the receipt or the card you paid with, you will be sent a merchandise certificate by mail within 10 days for the current selling price. Why get mad when you don't have proof of your purchase? That's the reason for the receipt! Keep up with it or deal with the consequences people!