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I shop at several Ross stores around my region. I buy at one and return to another without any problems. I always keep my receipt. If I can't make it back within 30 days, they've give me store credit. Once I mislaid the store credit, moved to another state and found it 5 years later. They honored the store credit which was almost $100 even though it was a different state and years later. I usually shop Ross's for clothes - they have excellent brands like Calvin Klein, Jones New York, Connected Apparel, Levis, Adidas, Tommy Hilfiger, etc. Because I only buy name brand items, I've never had a problem with the quality of the clothing. I would never expect to wear something, wash it, and then return it to any store and can't believe people would actually expect Ross or any other store to give them a refund for worn/washed items. The store cannot sell the item to anyone else - they lose the money. The only way a store can compensate for losing money like that is to raise the prices. I'd rather Ross keep their price low.